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Facebook moderators in Spanish point out that their work is a "nightmare"

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The situation that is lived in Facebook It seems that it is not as good as one could come to think, especially if the workers are in Mexico. A recent report from BuzzFeed has given voice to several moderators of this social network in its Spanish version, who have pointed out that their work has been a nightmare for the last months .

Recently, an anonymous group of Gen pact workers, a company subcontracted by Facebook, have announced that the work situation that they have lived in recent months has been inappropriate. Mainly, it has been pointed out that in the division of Mexico, workers have had to attend the office, this despite the problems that the Covid-19 represents, and the fact that this is not the case with the Moderators in the United States.

Before the new waves of Contagion, Gen pact, a company based in Richardson, Texas, emailed its employees where it offered moderators who review Facebook content in English to take rotating shifts to be able to work from home. However, This message did not reach workers who review Spanish content.

Along with this, it has been mentioned that 30 employees gave a positive result to the Covid-19 during the month of December, but the company just shared this information with its workers. Similarly, the group made up of 50 people has faced heavy work days, as well as racial problems . Here is talk about how Gen pact requires that those employees with a name that may sound remotely Hispanic do an exam to check if they were suitable for reviewing Spanish content.

Although some people do not dominate the language, they are hired, just to be dismissed after a while, since they do not meet the performance conditions of the company . In response to this report, this was what Gen pact said in this regard:

Any decision back to the office that is taken in accordance with the needs of the client is carried out with the best practices of safety and health established and in accordance with local regulations. In all our locations in the workplace, including our Richardson office, Texas, we follow the best safety standards of its class, which include frequent antigens tests.

While Gen pact mentions its commitment to avoid contagions, is not talked about the rest of the accusations, nor the work environment that is promoted . For its part, Facebook also talked about this topic:

We use combination of technology and people to maintain the content that breaks our rules out of our platform. Although IA has progressed in this space, people are a key part of our security efforts.

Once again, evading the topics that have been criticized in the report . At the moment it is unknown what will happen to Gen pact in Mexico. In the same way, considering that employee statements were anonymous, repercussions are likely to be so severe for employees.

On related topics, these were the sites with more traffic 2021. Similarly, Twitter mocked the change of Facebook name.

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